NO REFUND OR REPLACEMENT WILL BE GIVEN FOR ITEMS DAMAGED OR LOST IN TRANSIT UNTIL THE CLAIM IS SETTLED WITH ROYAL MAIL. TRACKING IS NOT PROVIDED UNLESS REQUESTED - THIS IS AN OPTIONAL EXTRA AND CARRIES A CHARGE.
We cannot be held responsible for any loss or damage caused by Royal Mail, and we are unable to replace or refund missing items unless insurance cover has been added. Special Delivery and Airsure International postal insurance options are available in the Shipping Extras category if required. In the unlikely event of damage, please report this within 24 hours of delivery. Photographic evidence of damage may be required. Please note: If you would like your order left with a neighbour, please state their house number and a contact number if possible. It is not possible for your order to be delivered (or to submit a claim for loss) if you have asked for your parcel to be left in a "safe place" or on your doorstep, for obvious reasons. Recorded Delivery / Special Delivery / Airsure / Courier deliveries always require a signature on delivery.
NON-DELIVERY AND RETURN OF GOODS: If your order has been returned as a result of non-delivery (i.e. no-one available to sign for it, or not collected at post office or depot) then you will be invoiced for the postage cost penalty charge of £25 + VAT to re-send it. If returns are not claimed or additional postage has not been paid within 14 days, the contents of your order will either be re-sold or disposed of.